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ReplyDesk vs Zendesk: The helpdesk for simpler support on Amazon, eBay, Walmart, and more

Skip the expensive add-ons and confusing, lengthy setup. ReplyDesk delivers native marketplace, webstore, inbox, and social media integrations that help you cover all your bases. Plus, AI automations and ecommerce-specific tools right out of the box help you simplify your workflows on every selling channel.

ReplyDesk vs Zendesk

ReplyDesk: Simple. Powerful. Built for Sellers.

Start for free — 1 agent and 2 channels included – for an unlimited time.
Need more? Upgrade to unlimited tickets, channels, and automations for just $39 per agent.

Start for Free NowDemo

No credit card required

Setup takes less than a minute

Getting started is 100% free!

All Your Support Tickets in One Feature-Packed Inbox

ReplyDesk's integrations bring all your support tickets from eBay, Amazon, Etsy, Shopify, WooCommerce, Gmail, Outlook, Facebook, Instagram, and more into one platform, simplifying your support workflows across communication channels. But ReplyDesk not only offers more types of integrations than Zendesk; it also unifies your tickets, automates responses, and gives you the power to deliver faster, better support across the board.

Automate Support. Accelerate Growth.

ReplyDesk automates every aspect of your support workflows — from routing tickets and matching orders to sending AI-powered replies. Set up custom workflows, streamline messaging with templates, and let AI do everything from summarizing tickets to proofreading replies. Provide better support to your customers, streamline workflows for your team, and drive smarter growth for your business.

eCommerce Sellers Rely on ReplyDesk to Boost Their Online Business and Enhance Customer Support

Don’t just take our word for it

Start for FreeDemo

Transparent Pricing Plans, Tailored to Your Business

As opposed to Zendesk, ReplyDesk gives you the freedom and transparency to grow. Start free with 1 agent and 2 selling channels, and upgrade to the Professional plan when you need it for just $29/month (billed yearly) per agent — unlocking unlimited tickets, unlimited integrations, and full automation. No ticket caps and no hidden fees, even during your busiest periods. Just powerful, affordable support designed to keep your customers happy and your team moving fast.

Track Response Times, Performance, and Trends

Track response times, ticket resolution rates, and team performance with easy-to-read charts and reports. Spot trends, uncover bottlenecks, and make smarter decisions to improve support, drive more sales, and optimize workflows — all with custom reports and real-time data, made easily accessible through ReplyDesk.

Comparison Table ReplyDesk vs Zendesk

Coverage
Shopping Carts
Shopify
ReplyDesk ✅
Zendesk ✅
WooCommerce
ReplyDesk ✅
Zendesk ✅
BigCommerce
ReplyDesk ✅
Zendesk ✅
Marketplaces
Amazon
ReplyDesk ✅
Zendesk ✅
Walmart
ReplyDesk ✅
Zendesk ✅
Etsy
ReplyDesk ✅
Zendesk ✅
eBay
ReplyDesk ✅
Zendesk ✅
Social Media
Facebook
ReplyDesk ✅
Zendesk ✅
Instagram
ReplyDesk ✅
Zendesk ✅
TikTok
ReplyDesk ✅
Zendesk ❌
Twitter (X)
ReplyDesk ✅
Zendesk ✅
Email
Gmail
ReplyDesk ✅
Zendesk ✅
Outlook
ReplyDesk ✅
Zendesk ✅
Yahoo
ReplyDesk ✅
Zendesk ✅
Pricing
Free Plan (No time limit)
ReplyDesk ✅
Zendesk ❌
Unlimited Tickets
ReplyDesk ✅
Zendesk ❌
Features
Smart Inbox
ReplyDesk ✅
Zendesk ✅
AI Ticket Summery
ReplyDesk ✅
Zendesk ✅
AI Replies
ReplyDesk ✅
Zendesk ✅
AI Rephrase
ReplyDesk ✅
Zendesk ✅
Agent Insights
ReplyDesk ✅
Zendesk ✅
Workflow Insights
ReplyDesk ✅
Zendesk ✅
Automations
Auto Feedback Requests
ReplyDesk ✅
Zendesk ✅
Auto Replies
ReplyDesk ✅
Zendesk ✅
Translations
ReplyDesk ✅
Zendesk ✅
Auto Assign Tickets
ReplyDesk ✅
Zendesk ✅
Auto Set Ticket Status
ReplyDesk ✅
Zendesk ✅
Orders
Internal Order Management System
ReplyDesk ✅
Zendesk ❌
Order Details within Tickets
ReplyDesk ✅
Zendesk ✅
Print Shipping Labels
ReplyDesk ✅
Zendesk ✅

Simple, predictable, and scalable pricing plans.
Start for free!

33% Discount on all yearly plans!
Annually
Monthly
Essential
Free
Billed Annually
1 Agent
Free
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$29/mo
Billed Annually
Per Agent
Save $120 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI Replies  
AI Summary  
AI rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$159/mo
Billed Annually
15 Agent Slots Included!
Save $480 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free
Essential
Free
1 Agent
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$39/mo
Per Agent
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI replies  
AI Summary  
AI Rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$199/mo
15 Agent Slots Included!
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free

Frequently Asked Questions:

Is there a limit on the number of tickets?

Nope, there's no limit. Our Helpdesk plans include unlimited ticketing communication.

Is there a limit on the number of agents I can have?

ReplyDesk’ system is able to support an unlimited number of teammates. Helpdesk subscription plans will limit the number of teammates you can add.

Can I connect more than one seller account?

Absolutely. Paid Helpdesk subscription allows you to connect an unlimited number of channels. 

How do I add more agents?

Navigate to the Billing page and find Plan Usage. Click the “Add” button for Agents. 

Do subscriptions renew automatically?

Yes, at the end of each billing period (monthly or yearly), your subscription will automatically renew. However, if you need to upgrade your subscription's sales tier, renewal may be postponed until you take action to upgrade your plan.

Does VAT apply to my purchases?

VAT is applied to Israeli customers only, according to the updated rates of the official government of Israel.

Which payment methods are accepted?

We accept Paypal and all credit cards.

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Centralize All Your Selling Channels Customer Service in One Place.
Join thousands of online sellers that already use ReplyDesk to power thousands of customer support conversations every day!
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