Bring all your customer support tickets from all your Shopify selling channels into one shared service mailbox, and help your team offer better service to all your customers. ReplyDesk helps you better prioritize tickets, assign queries to the correct service agent, and get clear and accurate insights into a variety of trends, so that you can offer your customers a better buying experience – from start to finish.
ReplyDesk is a true multichannel helpdesk that allows you to connect and manage your Shopify customer service inquiries alongside your service tickets from additional selling channels. ReplyDesk enables you to seamlessly consolidate your customer service tickets from Shopify, eBay, Etsy and other popular selling platforms in one place, so that you can offer better service to customers from all selling channels.
A powerful ticketing system ensures that you never miss a customer inquiry, while automated responses and workflow tools help you resolve tickets quickly and efficiently. Plus, with ReplyDesk’s complete integration with leading ecommerce platforms, you’ll be able to easily access all customer data from one place.
Whether you're a small business or a large enterprise, ReplyDesk gives you all the tools you need to provide world-class customer service on Shopify, Amazon, eBay and beyond.
Feedback requests are a tried and true method of increasing positive feedback, and with ReplyDesk’s automated review system, boosting buyer engagement is now easier than ever. ReplyDesk enables you to send automated feedback requests to customers after purchase and follow up with review requests automatically. Improve customer engagement, and buyer experience with tailored automatic feedback request solutions.
Sell and offer support with confidence to all your global customers on Shopify. With automatic message translation, your messages will be translated into the buyer's language, enabling you to communicate more clearly and efficiently. You’ll be able to communicate with buyers on a global scale in their own language, so you can grow your business globally.
ReplyDesk enables you to easily keep track of all your multichannel orders in one place. No matter where you’re selling – Shopify, eBay, or your own website – ReplyDesk consolidates all your orders across all selling channels into one simple and clear interface. Plus, with built-in bulk tracking and shipping tools, you’ll be able to fulfill orders more easily, quickly, and efficiently than ever before.
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