ReplyDesk is an all-in-one helpdesk and order management solution, designed to help Etsy sellers offer their customers better service and support overall. ReplyDesk easily integrates with one or more Etsy selling accounts, and includes a selection of built-in tools, features, and automations that enable you to better manage your Etsy business from start to finish.
ReplyDesk is a true multichannel helpdesk that allows you to connect and manage your Etsy customer service inquiries alongside your service tickets from additional selling channels. ReplyDesk enables you to seamlessly consolidate your customer service tickets from Etsy, Shopify, eBay and other popular selling platforms in one place, so that you can offer better service to customers from all selling channels.
A powerful ticketing system ensures that you never miss a customer inquiry, while automated responses and workflow tools help you resolve tickets quickly and efficiently. Plus, with ReplyDesk’s complete integration with leading ecommerce platforms, you’ll be able to easily access all customer data from one place.
Whether you're a small business or a large enterprise, ReplyDesk gives you all the tools you need to provide world-class customer service on Etsy, eBay, Amazon and beyond.
ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your Etsy account rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your account health and visibility with minimal hands-on work.
With ReplyDesk, you can confidently sell and offer support on all 20 of Etsy’s global sales channels. Thanks to built-in automatic message translation, your messages will be translated into the buyer's language. Communicate with buyers on a global scale in their own language, and sell on more channels than ever before.
With ReplyDesk, you can easily keep track of all your orders from multiple channels in one place. Whether you're selling on Etsy, Amazon, or your own website, you’ll be able to view and manage all your orders from one place via our simple interface. Plus, our built-in bulk tracking update and shipping tools make it easy to fulfill orders quickly and efficiently.
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