A Comprehensive Helpdesk for Etsy Sellers Customer Service Software

ReplyDesk is an all-in-one helpdesk and order management solution, designed to help Etsy sellers offer their customers better service and support overall. ReplyDesk easily integrates with one or more Etsy selling accounts, and includes a selection of built-in tools, features, and automations that enable you to better manage your Etsy business from start to finish.

Help Desk Tools

Take Charge of Every Aspect of Your Customer Service with ReplyDesk’s Helpdesk for Etsy

Aggregate your customer queries and support tickets from Etsy and all your selling channels into one shared mailbox, and help your team offer better service to your customers across the board. You’ll be able to prioritize tickets more efficiently, quickly assign support tickets to the right customer support agent, get better insights into recurring issues or trends, and offer your customers better shopping experience.

Consolidate all your Etsy support tickets into one simple interface

Manage, prioritize, and reply to all your customer messages from one place, and improve your customer support across the board.

Automate your support workflow with complete Etsy integration

Save time with workflow automations that help you auto-assign tickets, label messages by topic, auto-reply, and more!

Manage all your Etsy disputes, returns, and refunds through ReplyDesk

Handle disputes, process returns, and even issue refunds in all your linked selling channels directly through ReplyDesk.

Use ReplyDesk to connect Etsy with eBay, Amazon, and many more of the world's leading ecommerce channels

ReplyDesk is a true multichannel helpdesk that allows you to connect and manage your Etsy customer service inquiries alongside your service tickets from additional selling channels. ReplyDesk enables you to seamlessly consolidate your customer service tickets from Etsy, Shopify, eBay and other popular selling platforms in one place, so that you can offer better service to customers from all selling channels.

A powerful ticketing system ensures that you never miss a customer inquiry, while automated responses and workflow tools help you resolve tickets quickly and efficiently. Plus, with ReplyDesk’s complete integration with leading ecommerce platforms, you’ll be able to easily access all customer data from one place.

Whether you're a small business or a large enterprise, ReplyDesk gives you all the tools you need to provide world-class customer service on Etsy, eBay, Amazon and beyond.

customer service tools

Browse our 10+ integrations for fully integrated customer and order data.

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Customer support tools

Improve your Etsy account health with automated requests for buyer feedback

ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your Etsy account rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your account health and visibility with minimal hands-on work.

Sell globally and communicate with Etsy customers in their own language using automatic translation

With ReplyDesk, you can confidently sell and offer support on all 20 of Etsy’s global sales channels. Thanks to built-in automatic message translation, your messages will be translated into the buyer's language. Communicate with buyers on a global scale in their own language, and sell on more channels than ever before.

Customer support tools
Customer support tools

Manage Etsy and multichannel orders together in one place

With ReplyDesk, you can easily keep track of all your orders from multiple channels in one place. Whether you're selling on Etsy, Amazon, or your own website, you’ll be able to view and manage all your orders from one place via our simple interface. Plus, our built-in bulk tracking update and shipping tools make it easy to fulfill orders quickly and efficiently.

Etsy customers deserve great customer service!

Get ReplyDesk Helpdesk for your Etsy store today.

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A Comprehensive Helpdesk for Etsy Sellers Customer Service Software

Join thousands of Etsy sellers who rely on ReplyDesk to boost customer satisfaction and offer better customer support.

ReplyDesk gives you the tools you need to offer your customers great service through a simple, intuitive, and streamlined helpdesk. Our multichannel help desk makes it easy to communicate with your Etsy customers, process returns, handle disputes, manage orders, and much more. Plus, a variety of powerful built-in automation features mean you’ll spend less time on administrative tasks, and more time growing your business.


Complete integration with Helpdesk for Etsy and 12+ of the internet’s leading marketplaces, webstores, ecommerce sales channels, and social media platforms.

Auto Responder

Built-in auto-responder enables you to provide customized and tailored automatic replies to your Etsy customer queries faster than ever before.

Auto Messages

Customizable auto-messaging enables you to create and send personalized messages to your Etsy customers automatically.


Stay on top of key Etsy trends with smart insights into customer queries, and make informed decisions regarding products, problems, and performance.


Handle Etsy disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into any additional platforms.

Email Templates

Smart customizable email templates with complete support for tags enable you to tailor your messages and replies to each Etsy customer.

ReplyDesk’s helpdesk makes managing your eBay support simple, easy, and efficient.

ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.

Help desk software tools

ReplyDesk Helpdesk Integrations

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