Your Complete Helpdesk for Amazon Customer Support

ReplyDesk offers Amazon sellers an all-in-one helpdesk and order management solution, so that they can offer better customer service and support across the board. ReplyDesk is designed to seamlessly integrate with any number of Amazon selling accounts, and offers a variety of features, tools, and automations that will help you better manage your Amazon business from start to finish.

Help Desk Tools

Take Charge of Your Customer Service on Amazon with ReplyDesk’s Amazon Helpdesk

Bring all your support tickets and customer queries from Amazon and all your channels into one place, manage everything through a shared mailbox, and offer better customer service across all selling channels. You’ll be able to better prioritize help requests, easily assign support tickets to the best service agent, get clear insights into recurring issues or trends, and offer your buyers a better shopping experience from start to finish.

Consolidate all your Amazon support tickets into one simple interface

Manage, prioritize, and reply to all your customer messages from one place, and improve your customer support across the board.

Automate your support workflow with complete Amazon integration

Save time with workflow automations that help you auto-assign tickets, label messages by topic, auto-reply, and more!

Manage all your Amazon disputes, returns, and refunds through ReplyDesk

Handle disputes, process returns, and even issue refunds in all your linked selling channels directly through ReplyDesk.

Bring Amazon, eBay, Etsy and many more of the internet’s leading selling channels together with ReplyDesk

ReplyDesk is not just a helpdesk for Amazon – it has built-in support for integrating support tickets from eBay, Shopify and many other popular selling platforms. Use ReplyDesk to connect multiple channels across platforms, and more easily manage customer service inquiries from all your sales channels in one place.

Thanks to an intelligent and powerful ticketing system that ensures that you never miss a customer inquiry, smart automated responses, and handy workflow automation tools, your team will be able to resolve tickets more quickly and efficiently. And, with full integration for leading ecommerce selling platforms, you’re able to easily access customer data in one place.

From small businesses to large enterprises, ReplyDesk offers you all the tools you need to provide top-tier customer support on Amazon, WooCommerce, eBay and beyond.

customer service tools

Browse our 10+ integrations for fully integrated customer and order data.

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Customer support tools

Improve your Amazon account health with automated requests for buyer feedback

ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your Amazon account rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your account health and visibility with minimal hands-on work.

Grow your business internationally and automatically communicate with Amazon buyers in their own language

Sell and offer support with confidence on all of Amazon’s global selling channels. With automatic message translation, your messages will be translated into the buyer's language, enabling you to communicate more clearly and efficiently. You’ll be able to communicate with buyers on a global scale in their own language, so you can grow your business globally.

Customer support tools
Customer support tools

Manage all your Amazon and multichannel orders in one place

ReplyDesk enables you to easily keep track of all your multichannel orders in one place. No matter where you’re selling – Amazon, eBay, or your own website – ReplyDesk consolidates all your orders across all selling channels into one simple and clear interface. Plus, with built-in bulk tracking and shipping tools, you’ll be able to fulfill orders more easily, quickly, and efficiently than ever before.

Amazon customers deserve great customer service!

Get ReplyDesk Helpdesk for your Amazon store today.

No credit card required | Get set up in under a minute | Get started for free

Your Complete Helpdesk for Amazon Customer Support

Join thousands of Amazon sellers who rely on ReplyDesk to boost customer satisfaction and offer better customer support.

ReplyDesk enables you to offer professional customer service through an intuitive, simple, and streamlined helpdesk. ReplyDesk is a multichannel help desk that not only simplifies communication with your Amazon customers, but also enables you to process returns, manage orders, and even handle disputes directly through a simple user interface. With a variety of powerful built-in automation features, ReplyDesk helps you spend less time on administrative tasks, and more time growing your business.


Complete integration with Helpdesk for Amazon and 12+ of the internet’s leading marketplaces, webstores, ecommerce sales channels, and social media platforms.

Auto Responder

Built-in auto-responder enables you to provide customized and tailored automatic replies to your Amazon customer queries faster than ever before.

Auto Messages

Customizable auto-messaging enables you to create and send personalized messages to your Amazon customers automatically.


Stay on top of key Amazon trends with smart insights into customer queries, and make informed decisions regarding products, problems, and performance.


Handle Amazon disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into any additional platforms.

Email Templates

Smart customizable email templates with complete support for tags enable you to tailor your messages and replies to each Amazon customer.

ReplyDesk’s helpdesk makes managing your eBay support simple, easy, and efficient.

ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.

Help desk software tools

ReplyDesk Helpdesk Integrations

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