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ReplyDesk vs ChannelReply: Go beyond basic ticketing to drive true multichannel growth

ReplyDesk gives you full customer information and order history, seamless marketplace integrations, and automation tools that ChannelReply simply can't match. Streamline your customer support and scale faster with ReplyDesk.

ReplyDesk vs ChannelReply

ReplyDesk: Simple. Powerful. Built for Sellers.

Start for free — 1 agent and 2 channels included – for an unlimited time.
Need more? Upgrade to unlimited tickets, channels, and automations for just $39 per agent.

Start for Free NowDemo

No credit card required

Setup takes less than a minute

Getting started is 100% free!

Simplify Customer Support Across Every Channel

Manage all your support tickets from eBay, Amazon, Etsy, Shopify, WooCommerce, Gmail, Outlook, Facebook, Instagram, and more — all from one simple inbox. ReplyDesk's integrations are miles ahead of ChannelReply's, bringing every sales channel, inbox, and social media channel into one place, automating your workflows, and helping you respond faster to all of your customers.

Smarter Support, Built for Sellers.

Automate ticket routing, assign queries instantly, and match support tickets to orders without lifting a finger. Build custom automations, send replies faster with templates, and boost your team's response times with AI ticket summaries, AI reply suggestions, and AI rephrasing. Less work, faster responses, happier customers.

eCommerce Sellers Rely on ReplyDesk to Boost Their Online Business and Enhance Customer Support

Don’t just take our word for it

Start for FreeDemo

Simple, Scalable Pricing for Your Support Team

Unlike ChannelReply, ReplyDesk offers flexible plans to meet your business' needs at every stage. Start free with 1 agent and 2 integrations, or upgrade to the Professional plan for just $29/month (billed yearly) per agent — with unlimited support tickets and unlimited channel integrations.

Even on our free plan, you'll never face ticket volume limits or surprise costs during busy seasons. Just simple, scalable support, so your team can stay focused on what matters: your customers.

Measure, Improve, and Grow with Actionable Insights

Monitor your team's performance with built-in charts, insights, and custom reports. Spot trends, track daily activity, and quickly identify ways to boost productivity and customer satisfaction. Plus, tap into real-time data to make smarter decisions both pre- and post-sale, for better outcomes in everything from feedback generation to inventory management.

Comparison Table ReplyDesk vs ChannelReply

Coverage
Shopping Carts
Shopify
ReplyDesk ✅
ChannelReply ✅
WooCommerce
ReplyDesk ✅
ChannelReply ✅
BigCommerce
ReplyDesk ✅
ChannelReply ✅
Marketplaces
Amazon
ReplyDesk ✅
ChannelReply ✅
Walmart
ReplyDesk ✅
ChannelReply ✅
Etsy
ReplyDesk ✅
ChannelReply ✅
eBay
ReplyDesk ✅
ChannelReply ✅
Social Media
Facebook
ReplyDesk ✅
ChannelReply ❌
Instagram
ReplyDesk ✅
ChannelReply ❌
TikTok
ReplyDesk ✅
ChannelReply ❌
Twitter (X)
ReplyDesk ✅
ChannelReply ❌
Email
Gmail
ReplyDesk ✅
ChannelReply ✅
Outlook
ReplyDesk ✅
ChannelReply ✅
Yahoo
ReplyDesk ✅
ChannelReply ✅
Pricing
Free Plan (No time limit)
ReplyDesk ✅
ChannelReply ❌
Unlimited Tickets
ReplyDesk ✅
ChannelReply ✅
Features
Smart Inbox
ReplyDesk ✅
ChannelReply ✅
AI Ticket Summery
ReplyDesk ✅
ChannelReply ❌
AI Replies
ReplyDesk ✅
ChannelReply ❌
AI Rephrase
ReplyDesk ✅
ChannelReply ❌
Agent Insights
ReplyDesk ✅
ChannelReply ❌
Workflow Insights
ReplyDesk ✅
ChannelReply ❌
Automations
Auto Feedback Requests
ReplyDesk ✅
ChannelReply ✅
Auto Replies
ReplyDesk ✅
ChannelReply ✅
Translations
ReplyDesk ✅
ChannelReply ❌
Auto Assign Tickets
ReplyDesk ✅
ChannelReply ✅
Auto Set Ticket Status
ReplyDesk ✅
ChannelReply ✅
Orders
Internal Order Management System
ReplyDesk ✅
ChannelReply ❌
Order Details within Tickets
ReplyDesk ✅
ChannelReply ✅
Print Shipping Labels
ReplyDesk ✅
ChannelReply ❌

Simple, predictable, and scalable pricing plans.
Start for free!

33% Discount on all yearly plans!
Annually
Monthly
Essential
Free
Billed Annually
1 Agent
Free
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$29/mo
Billed Annually
Per Agent
Save $120 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI Replies  
AI Summary  
AI rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$159/mo
Billed Annually
15 Agent Slots Included!
Save $480 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free
Essential
Free
1 Agent
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$39/mo
Per Agent
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI replies  
AI Summary  
AI Rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$199/mo
15 Agent Slots Included!
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free

Frequently Asked Questions:

Is there a limit on the number of tickets?

Nope, there's no limit. Our Helpdesk plans include unlimited ticketing communication.

Is there a limit on the number of agents I can have?

ReplyDesk’ system is able to support an unlimited number of teammates. Helpdesk subscription plans will limit the number of teammates you can add.

Can I connect more than one seller account?

Absolutely. Paid Helpdesk subscription allows you to connect an unlimited number of channels. 

How do I add more agents?

Navigate to the Billing page and find Plan Usage. Click the “Add” button for Agents. 

Do subscriptions renew automatically?

Yes, at the end of each billing period (monthly or yearly), your subscription will automatically renew. However, if you need to upgrade your subscription's sales tier, renewal may be postponed until you take action to upgrade your plan.

Does VAT apply to my purchases?

VAT is applied to Israeli customers only, according to the updated rates of the official government of Israel.

Which payment methods are accepted?

We accept Paypal and all credit cards.

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Join thousands of online sellers that already use ReplyDesk to power thousands of customer support conversations every day!
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