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ReplyDesk vs Gorgias: A helpdesk built for all ecommerce sellers

Manage support across Amazon, Walmart, eBay, Etsy, and more with real order data from all your sales channels, not just webstores. ReplyDesk is the all-in-one helpdesk made for multichannel sellers who need more than just an extension of their Shopify store.

ReplyDesk vs Gorgias

ReplyDesk: Simple. Powerful. Built for Sellers.

Start for free — 1 agent and 2 channels included – for an unlimited time.
Need more? Upgrade to unlimited tickets, channels, and automations for just $39 per agent.

Start for Free NowDemo

No credit card required

Setup takes less than a minute

Getting started is 100% free!

All Your Support Tickets in One Feature-PackedInbox

Manage all your support tickets from eBay, Amazon, Etsy, Shopify, WooCommerce, Gmail, Outlook, Facebook, Instagram, and more — all from one simple inbox. ReplyDesk's integrations are miles ahead of Gorgias's, bringing every sales channel, inbox, and social media channel into one place, automating your workflows, and helping you respond faster to all of your customers.

Automate Support. Accelerate Growth.

Automate ticket routing, assign queries instantly,and match support tickets to orders without lifting a finger. Build customautomations, send replies faster with templates, and boost your team's responsetimes with AI ticket summaries, AI reply suggestions, and AI rephrasing. Lesswork, faster responses, happier customers.

eCommerce Sellers Rely on ReplyDesk to Boost Their Online Business and Enhance Customer Support

Don’t just take our word for it

Start for FreeDemo

Transparent Pricing Plans, Tailored to Your Business

Unlike Gorgias,ReplyDesk offers flexible plans to meet your business' needs at every stage.Start free with 1 agent and 2 integrations, or upgrade to the Professional planfor just $29/month (billed yearly) per agent — with unlimited support ticketsand unlimited channel integrations.

Even on our free plan, you'll never face ticket volumelimits or surprise costs during busy seasons. Just simple, scalable support, soyour team can stay focused on what matters: your customers.

Track Response Times, Performance, and Trends

Monitor your team's performance with built-incharts, insights, and custom reports. Spot trends, track daily activity, andquickly identify ways to boost productivity and customer satisfaction. Plus,tap into real-time data to make smarter decisions both pre- and post-sale, forbetter outcomes in everything from feedback generation to inventory management.

Comparison Table ReplyDesk vs Gorgias

Coverage
Shopping Carts
Shopify
ReplyDesk ✅
Gorgias ✅
WooCommerce
ReplyDesk ✅
Gorgias ✅
BigCommerce
ReplyDesk ✅
Gorgias ✅
Marketplaces
Amazon
ReplyDesk ✅
Gorgias ✅
Walmart
ReplyDesk ✅
Gorgias ✅
Etsy
ReplyDesk ✅
Gorgias ✅
eBay
ReplyDesk ✅
Gorgias ✅
Social Media
Facebook
ReplyDesk ✅
Gorgias ✅
Instagram
ReplyDesk ✅
Gorgias ✅
TikTok
ReplyDesk ✅
Gorgias ❌
Twitter (X)
ReplyDesk ✅
Gorgias ❌
Email
Gmail
ReplyDesk ✅
Gorgias ✅
Outlook
ReplyDesk ✅
Gorgias ✅
Yahoo
ReplyDesk ✅
Gorgias ✅
Pricing
Free Plan (No time limit)
ReplyDesk ✅
Gorgias ❌
Unlimited Tickets
ReplyDesk ✅
Gorgias ❌
Features
Smart Inbox
ReplyDesk ✅
Gorgias ✅
AI Ticket Summery
ReplyDesk ✅
Gorgias ✅
AI Replies
ReplyDesk ✅
Gorgias ✅
AI Rephrase
ReplyDesk ✅
Gorgias ✅
Agent Insights
ReplyDesk ✅
Gorgias ✅
Workflow Insights
ReplyDesk ✅
Gorgias ✅
Automations
Auto Feedback Requests
ReplyDesk ✅
Gorgias ✅
Auto Replies
ReplyDesk ✅
Gorgias ✅
Translations
ReplyDesk ✅
Gorgias ✅
Auto Assign Tickets
ReplyDesk ✅
Gorgias ✅
Auto Set Ticket Status
ReplyDesk ✅
Gorgias ✅
Orders
Internal Order Management System
ReplyDesk ✅
Gorgias ❌
Order Details within Tickets
ReplyDesk ✅
Gorgias ✅
Print Shipping Labels
ReplyDesk ✅
Gorgias ✅

Simple, predictable, and scalable pricing plans.
Start for free!

33% Discount on all yearly plans!
Annually
Monthly
Essential
Free
Billed Annually
1 Agent
Free
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$29/mo
Billed Annually
Per Agent
Save $120 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI Replies  
AI Summary  
AI rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$159/mo
Billed Annually
15 Agent Slots Included!
Save $480 per year
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free
Essential
Free
1 Agent
Unlimited Tickets  
2 Selling Channels  
Including
Saved Replies (Snippets)  
Tags  
Snooze  
Order Actions  
Inbox Rules  
@ Mentions  
Reply to eBay Cases, Returns & Refunds  
User Collision Detection  
Labels and Folders  
User Permissions  
Sign up for free
Professional
$39/mo
Per Agent
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Essential Plan
AI replies  
AI Summary  
AI Rephrase  
Auto Responders  
Agents Insights
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Apps
Customers
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Sign up for free
Recommended
Growth
$199/mo
15 Agent Slots Included!
Unlimited Tickets  
Unlimited Selling Channels  
Including
All the features from Professional Plan
Dedicated Account Manager
1 Hour Onboarding
Priority Support
Lifetime Historical Data
Sign up for free

Frequently Asked Questions:

Is there a limit on the number of tickets?

Nope, there's no limit. Our Helpdesk plans include unlimited ticketing communication.

Is there a limit on the number of agents I can have?

ReplyDesk’ system is able to support an unlimited number of teammates. Helpdesk subscription plans will limit the number of teammates you can add.

Can I connect more than one seller account?

Absolutely. Paid Helpdesk subscription allows you to connect an unlimited number of channels. 

How do I add more agents?

Navigate to the Billing page and find Plan Usage. Click the “Add” button for Agents. 

Do subscriptions renew automatically?

Yes, at the end of each billing period (monthly or yearly), your subscription will automatically renew. However, if you need to upgrade your subscription's sales tier, renewal may be postponed until you take action to upgrade your plan.

Does VAT apply to my purchases?

VAT is applied to Israeli customers only, according to the updated rates of the official government of Israel.

Which payment methods are accepted?

We accept Paypal and all credit cards.

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Centralize All Your Selling Channels Customer Service in One Place.
Join thousands of online sellers that already use ReplyDesk to power thousands of customer support conversations every day!
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