Get insights into your customer service team’s performance with powerful tools that will help you analyze and better manage your customer support, and enable you to offer your customers a better customer support experience.
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Give each teammate a personal inbox and help them keep track of their tasks. Inboxes include a built-in ticket counter to help you monitor every agent’s performance, and a mentions filter to view tickets where you've been mentioned.
Use custom ticket conditions to automatically assign incoming tickets to agents from your support team. Your customer service team will be able to respond to customer queries more efficiently, with faster and more organized replies.
The built-in collision detection feature automatically displays when another teammate is typing or viewing a particular ticket to prevent your customer support helpdesk team from replying to the same ticket twice.
Add private notes to the conversation that only you and your team can see, with built-in functionality for individual agent mentions that alert your agents automatically whenever their attention is needed on a particular ticket or conversation.
One Inbox for Managing Customer Support on all Your Selling Channels
Whether you’re selling on Amazon, eBay, or another one of the internet’s leading online retail, social media, or shopping cart platforms, ReplyDesk’s ecommerce helpdesk app gives your support agents a better way to manage tickets across platforms.
Customizable Views
Tailor your inbox view to your agent’s needs with customizable personalized filters, and better manage and organize your tickets to give your agents a more streamlined customer support experience.
Time Left to Reply Timers
Use customizable countdown timers to monitor, analyze, and improve your customer support team’s response times.
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Browse our 10+ integrations for fully integrated customer and order data.
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Analyze Your Team's Performance
Track your team's performance with a variety of in-platform charts, insights, resolved ticket reports, and more. Evaluate trends and more easily spot opportunities to improve your team’s productivity.
Utilize Data to Make Better Decisions
Keep an eye out for problems on a daily basis, and identify trends that can help you make more informed decisions in various areas of your business – from pre-sales service and after-sale support, to review generation and inventory management.
Assign custom permissions to each agent on your customer service team, and delegate responsibilities in a more organized fashion. Keep sensitive information such as passwords safe and secure, while still granting access to specific marketplace accounts, tools, and various features.
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Join ReplyDesk and take control of your inbox today.
No credit card required
Setup takes less than a minute
Getting started is 100% free!
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