Get More Positive Feedback with Automated Review Requests

The automated feedback/review request tool is a great way to get feedback from your customers automatically. You can set up the tool to send feedback or review requests after an order is placed, after a support ticket is closed, or on a schedule that you specify. The tool makes it easy to get valuable feedback from your customers so that you can improve your account's health and increase product visibility.You can automate customer support in a number of ways with ReplyDesk. You can set up auto-responders to reply to messages immediately, set up auto-messages to send shipping information or updates to customers, and use canned responses to quickly reply to common questions. You can assign messages to team members, create support ticket workflows, and use our smart automation rules to automate tasks like order follow-ups. Plus, you can use email templates to create standard responses to save even more time.

Yes! You can set up auto-responders for when you're away or unavailable to reply to messages immediately. You can also set up auto-responders to send shipping information or updates to customers. Plus, you can use our smart automation rules to automate tasks like order follow-ups.

We offer 10+ integrations and are always adding more marketplaces, selling channels and social media platforms to provide the most comprehensive eCommerce helpdesk solution possible. If we don’t have an integration available, you can still manage customer inquiries by integrating the email accounts where you receive those messages. You can check out our full list of integrations here.