ReplyDesk eCommerce Helpdesk - A Simple and Effective Helpdesk Solution 

No matter how you’re selling online – through the world’s leading online marketplaces or directly to your customers via your own online store – ReplyDesk brings all of your eCommerce customer service messages into one inbox. Enjoy a variety of handy help desk tools and features, such as automated templates, team messaging, smart ticket routing, and more, and take charge of your customer service today.

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eCommerce Helpdesk

One customer support tool for all your eCommerce channels

Browse integrations for 10+ channels, all with complete support for customer and order data.

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Join 1,000+ eCommerce Sellers

Thousands of brands and retails around the world rely on ReplyDesk for managing their customer support.

“ReplyDesk has quickly become our go-to helpdesk for managing customer inquiries across multiple channels. The platform is easy to use and provides great visibility into all customer interactions. ReplyDesk has helped us improve our customer satisfaction scores and reduce our overall support costs.”

John Harrison, CEO

“ReplyDesk is an excellent multichannel helpdesk that offers superb customer service and support. It is very user-friendly and easy to use, and it has a wide range of features that make it an essential tool for businesses of all sizes. The team at ReplyDesk is very responsive and always willing to help, which is a huge plus. Overall, ReplyDesk is an excellent helpdesk solution that I highly recommend.”

Lila Riddle, Head of Customer Success

“ReplyDesk has been a great help for our business. The multichannel helpdesk allows us to keep track of all our customer support requests in one place, and the team is always quick to respond to our inquiries. We've been very happy with the service and would recommend it to any business looking for a reliable helpdesk solution.”

Evan West, Amazon Account Manager

Get a firsthand look at how the ReplyDesk eCommerce Helpdesk works

We know that choosing the correct help desk software is an important decision for your ecommerce business, which is why we’ve made it easy for you to try out all of ReplyDesk’s features for free! Try ReplyDesk for yourself, and see if ReplyDesk is the right ecommerce help desk for your business.

eCommerce help desk

Manage All Your Multichannel Customer Service in One Place.

View and respond to customer messages from one easy-to-use inbox. Resolve queries quickly, boost customer satisfaction, and enjoy truly smart insights with the help of statistics, reports, and graphs of a wide selection of trends and metrics.

eCommerce customer serviceeCommerce customer support

Manage all your ecommerce customer support from one smart inbox!

With ReplyDesk, you’ll be able to manage all your ecommerce customer messages and tickets from one place, so you can better keep track of conversations and ensure that you’re providing the best customer service possible. Plus, ReplyDesk seamlessly integrates with all your favorite ecommerce selling channels, enabling you to quickly reply to your customers, regardless of how they’re contacting you.

Multichannel customer support helpdesk.

Full buyer & order information in every ticket.

Smart customized email templates and tags.

Built-in automatic collision detection.

Internal notes and agent mentions.

Built for customer support teams.

eCommerce support services
eCommerce help desk

Work more efficiently with ReplyDesk’s workflow automations

ReplyDesk is the perfect helpdesk solution for ecommerce customer service teams. It offers a wide range of workflow automations and tools that save you precious time, and enables customer support teams to work more efficiently. With ReplyDesk, your ecommerce customer service team can focus on providing the best possible service and support to your customers, without getting bogged down in tedious administrative tasks.

Automatically route customer queries to the appropriate team member.

Create automation rules to streamline your team’s workflow.

Automatically send follow-up emails, feedback requests, and more.

Process disputes, returns and refunds directly through ReplyDesk

With ReplyDesk, you only need to log into one platform to manage disputes, returns, and refunds for all your stores and marketplaces. Simply connect your selling channels to ReplyDesk, and start processing everything – even returns and disputes – from one place.

E-commerce helpdesk

Pricing plans that are both affordable and predictable.

At ReplyDesk, we believe that all eCommerce sellers deserve
professional and affordable helpdesk software.
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33% Discount on all yearly plans!
Billed Annually
1 Agent
Sign up for free
Unlimited Tickets  
1 Selling Channel  
Order Actions  
Inbox Rules  
Disputes, Returns & Refunds  
Labels and Folders  
User Permissions  
Billed Annually
Per Agent
Save $120 per year
Sign up
Unlimited Tickets  
Unlimited Integrations  
All features from Essential Plan
Team Mentions  
Team Collision Detection  
Auto Translations  
Auto Responders  
Agents Insights  
Workflow Insights  
SLA (Service Level Agreement)  
Feedback Alerts
Smart Tools:
Resolution Center  
Auto Messages  
Feedback Reminder  
Orders Manager  
Billed Annually
Unlimited Agents
Save $480 per year
Sign up
Unlimited Tickets  
Unlimited Integrations  
All features from Professional Plan
Including Unlimited Agents
Dedicated Account Manager
Dedicated Onboarding Expert
Priority Support
Lifetime Historical Data