eCommerce Multichannel Order Management Software

Upgrade your eCommerce business with ReplyDesk's all-in-one multichannel order management solution! Easily manage orders across multiple selling channels and platforms with direct access to all your customer support tickets, messages, and emails in one place. Stay organized with a selection of powerful filters and automation tools that will help you stay on top of your order fulfillment process from start to finish.

Multichannel order management

With ReplyDesk multichannel order management system, you’ll be able to manage all orders from all selling channels in one place.

Personal Inboxes for your agents

Import and manage orders from the world’s leading eCommerce platforms in one simple order management software.

Handle disputes, returns and refunds

ReplyDesk makes handling disputes, managing returns, and issuing refunds fast and easy thanks to a simple and user-friendly interface.

Bulk update tracking and shipping information

Update tracking information for orders in bulk with simple CSV uploads, and even track shipping carrier progress automatically.

Browse our 10+ integrations for fully integrated customer and order data.

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Instantly connect and integrate multichannel selling platforms with ReplyDesk order management

ReplyDesk's order management system is designed to make managing orders across a variety of sales channels fast, simple, and intuitive. With built-in automatic order and customer query matching, a robust sales management system, and smart bulk tracking updates, ReplyDesk consolidates everything you need to manage and fulfill your orders into one easy-to-use system. Sell more, offer better customer service, and manage your multichannel orders more efficiently with ReplyDesk.

  • View and manage orders from all your sales channels in one place.
  • Internal order notes with team mentions helps keep everyone in the loop.
  • Automatic matching between order details and customer support tickets.
Multichannel order manager
Multichannel order management software

Manage shipping and update order tracking information in bulk with simple CSV file uploads

With just a few clicks, you can easily ship hundreds of orders across sales channels. Bulk upload and update your order tracking information using CSV uploads, and simplify your order fulfillment process. Ensure that your customers get accurate tracking information as quickly as possible, and make sure orders arrive on time thanks to automatic shipment progress monitoring for each and every shipment.

A flexible and reliable order management and fulfillment system

With a selection of filters and customizations that enable you to make ReplyDesk the perfect tool for your business, our app is a flexible and reliable order management system for sellers who want to streamline their order fulfillment and customer support. Integrate each aspect of your business into one seamless workflow that can easily scale as your business grows.

  • Powerful filters enable you to keep your orders organized and build a workflow that works for you and your team.
  • Order insights allow you to better track sales performance, evaluate trends, and more easily spot opportunities.
  • Manage disputes, returns and refunds across platforms directly from ReplyDesk’s user-friendly multichannel order management software.
Multichannel order management system

ReplyDesk's Multichannel Order Management Instantly Connects with the World's Leading eCommerce Platforms

ReplyDesk consolidates data from 10+ marketplaces, webstores, and social media channels, so you can view complete end-to-end order data and customer tickets with a single click.

eCommerce multichannel order management

Frequently Asked Questions:

Is there a limit on the number of orders?

Nope, there's no limit. Our Helpdesk plans include unlimited orders.

Can I see order data when I'm looking at customer messages?

Yes! All of your order data from any integrated marketplace can be viewed right within ReplyDesk. This saves you a great deal of time by giving you quick access to order information and allows you to automatically insert data like customer name and order number into your replies.

How many integrations, marketplaces, and eCommerce selling channels do you offer?

We offer 10+ integrations and are always adding more marketplaces, selling channels and social media platforms to provide the most comprehensive eCommerce helpdesk solution possible. If we don’t have an integration available, you can still manage customer inquiries by integrating the email accounts where you receive those messages. You can check out our full list of integrations here.

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