Customer service Helpdesk for eCommerce - simple. effective.

Meet ReplyDesk

Hi! I'm Avi, the founder of ReplyDesk. I started this company because I was frustrated by the lack of affordable customer service tools for eCommerce sellers. This was especially true for multichannel sellers that sell on the world's biggest platforms like eBay and Amazon. My vision was to build a suite of eCommerce-focused tools that would make it easy for online retailers to resolve customer queries quickly and increase customer satisfaction, all from one centralized solution.

I've put together a team of eCommerce professionals who understand the unique challenges you face. We created ReplyDesk Helpdesk to make your life easier by providing a platform that enables you to quickly and easily centralize all of your customer service messages into one smart inbox.

ReplyDesk is designed to help your eCommerce customer support team manage customer inquiries from all your selling channels in one place, with smart automations for repetitive tasks and all the tools you need to resolve customer issues quickly and efficiently.

With ReplyDesk Helpdesk, you can automatically assign inquiries to the right support reps, get real-time notifications when new messages come in, and track performance to ensure your team is providing the best possible customer service.

We believe that the future of eCommerce customer service is one where buyers and sellers can connect in real time, not days or even hours. With ReplyDesk Helpdesk, you can be there for your customers when they need you the most.

We're here to help you grow your business and exceed your customer’s expectations. Try ReplyDesk Helpdesk today and see how we can help you take your business to the next level.


Active Users

We're the trusted choice for customer support conversations by thousands of retailers and brands around the world.


Customer emails

ReplyDesk Helpdesk handles over 1 million customer support conversations every month,


Team Members

We have a great team who are working hard to provide you with the best service available!

"We're not just a Helpdesk. We're a game-changer."

Avi Assa

Founder & CEO

Customer service Helpdesk for eCommerce - simple. effective.

Meet ReplyDesk


We're always ahead of the curve in this industry. We empower eCommerce businesses to offer great service and deliver quick solutions to their customers' ever-changing needs, driving cultural change along the way.

Team Work

We only work with the best in the industry to get the best results possible. We've assembled an amazing team of experts who create an environment that promotes learning and success for our clients.


We take data security seriously and have implemented measures to keep your information safe. Our security system reduces risks and keeps your data secure.


We invest heavily in our "can do" mentality and always being professional to help our clients overcome obstacles and be successful in the constantly evolving e-commerce industry.

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