An All-In-One Helpdesk for BigCommerce Customer Support

ReplyDesk is a complete helpdesk and order management solution, created to help sellers take their customer support to the next level. Easily integrate ReplyDesk with any number of BigCommerce selling channels, and enjoy a variety of tools, features, and automations that will help you offer better customer support for your buyers on BigCommerce across the board.

Help Desk Tools

ReplyDesk’s Helpdesk for BigCommerce Helps You Take Charge of Your Customer Service

Bring all the support tickets and customer queries from BigCommerce and all your channels into one shared service mailbox, and upgrade your customer support across all selling channels and stores. ReplyDesk enables you to quickly assign tickets to the best agent for the job, prioritize incoming messages, and get smarter insights into a variety of trends, so that you can offer your customer a better shopping experience from start to finish.

Consolidate all your BigCommerce support tickets into one simple interface

Manage, prioritize, and reply to all your customer messages from one place, and improve your customer support across the board.

Automate your support workflow with complete BigCommerce integration

Save time with workflow automations that help you auto-assign tickets, label messages by topic, auto-reply, and more!

Manage all your BigCommerce disputes, returns, and refunds through ReplyDesk

Handle disputes, process returns, and even issue refunds in all your linked selling channels directly through ReplyDesk.

Bring BigCommerce, Amazon, Etsy and many more of the internet’s leading selling channels together with ReplyDesk

ReplyDesk is not just a helpdesk for BigCommerce – it has built-in support for integrating support tickets from Amazon, Etsy and many other popular selling platforms. Use ReplyDesk to connect multiple channels across platforms, and more easily manage customer service inquiries from all your sales channels in one place.

Thanks to an intelligent and powerful ticketing system that ensures that you never miss a customer inquiry, smart automated responses, and handy workflow automation tools, your team will be able to resolve tickets more quickly and efficiently. And, with full integration for leading ecommerce selling platforms, you’re able to easily access customer data in one place.

From small businesses to large enterprises, ReplyDesk offers you all the tools you need to provide top-tier customer support on BigCommerce, eBay, Amazon and beyond.

customer service tools

Browse our 10+ integrations for fully integrated customer and order data.

Helpdesk for AmazonHelpdesk for eBayHelpdesk for ShopifyHelpdesk for EtsyHelpdesk for Instagram
Customer support tools

Improve your BigCommerce products review with automated requests for buyer feedback

ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your BigCommerce products rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your product reviews and visibility with minimal hands-on work.

Grow your business internationally and automatically communicate with BigCommerce buyers in their own language

Sell and offer support with confidence to all your global customers on BigCommerce. With automatic message translation, your messages will be translated into the buyer's language, enabling you to communicate more clearly and efficiently. You’ll be able to communicate with buyers on a global scale in their own language, so you can grow your business globally.

Customer support tools
Customer support tools

Manage BigCommerce and multichannel orders together in one place

With ReplyDesk, you can easily keep track of all your orders from multiple channels in one place. Whether you're selling on BigCommerce, Amazon, or your own website, you’ll be able to view and manage all your orders from one place via our simple interface. Plus, our built-in bulk tracking update and shipping tools make it easy to fulfill orders quickly and efficiently.

BigCommerce customers deserve great customer service!

Get ReplyDesk Helpdesk for your BigCommerce store today.

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An All-In-One Helpdesk for BigCommerce Customer Support

Join thousands of BigCommerce sellers who rely on ReplyDesk to boost customer satisfaction and offer better customer support.

ReplyDesk gives you the tools you need to offer your customers great service through a simple, intuitive, and streamlined helpdesk. Our multichannel help desk makes it easy to communicate with your BigCommerce customers, process returns, handle disputes, manage orders, and much more. Plus, a variety of powerful built-in automation features mean you’ll spend less time on administrative tasks, and more time growing your business.


Complete integration with Helpdesk for BigCommerce and 12+ of the internet’s leading marketplaces, webstores, ecommerce sales channels, and social media platforms.

Auto Responder

Built-in auto-responder enables you to provide customized and tailored automatic replies to your BigCommerce customer queries faster than ever before.

Auto Messages

Customizable auto-messaging enables you to create and send personalized messages to your BigCommerce customers automatically.


Stay on top of key BigCommerce trends with smart insights into customer queries, and make informed decisions regarding products, problems, and performance.


Handle BigCommerce disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into any additional platforms.

Email Templates

Smart customizable email templates with complete support for tags enable you to tailor your messages and replies to each BigCommerce customer.

ReplyDesk’s helpdesk makes managing your eBay support simple, easy, and efficient.

ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.

Help desk software tools

ReplyDesk Helpdesk Integrations

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