ReplyDesk is a complete helpdesk and order management solution, created to help sellers take their customer support to the next level. Easily integrate ReplyDesk with any number of BigCommerce selling channels, and enjoy a variety of tools, features, and automations that will help you offer better customer support for your buyers on BigCommerce across the board.
ReplyDesk is not just a helpdesk for BigCommerce – it has built-in support for integrating support tickets from Amazon, Etsy and many other popular selling platforms. Use ReplyDesk to connect multiple channels across platforms, and more easily manage customer service inquiries from all your sales channels in one place.
Thanks to an intelligent and powerful ticketing system that ensures that you never miss a customer inquiry, smart automated responses, and handy workflow automation tools, your team will be able to resolve tickets more quickly and efficiently. And, with full integration for leading ecommerce selling platforms, you’re able to easily access customer data in one place.
From small businesses to large enterprises, ReplyDesk offers you all the tools you need to provide top-tier customer support on BigCommerce, eBay, Amazon and beyond.
ReplyDesk's automated feedback request and review system is the perfect way to boost buyer engagement and improve your BigCommerce products rating. With ReplyDesk, you’ll be able to send automated feedback requests to customers after they’ve placed an order, and even send out review requests automatically, enabling you to improve your product reviews and visibility with minimal hands-on work.
Sell and offer support with confidence to all your global customers on BigCommerce. With automatic message translation, your messages will be translated into the buyer's language, enabling you to communicate more clearly and efficiently. You’ll be able to communicate with buyers on a global scale in their own language, so you can grow your business globally.
With ReplyDesk, you can easily keep track of all your orders from multiple channels in one place. Whether you're selling on BigCommerce, Amazon, or your own website, you’ll be able to view and manage all your orders from one place via our simple interface. Plus, our built-in bulk tracking update and shipping tools make it easy to fulfill orders quickly and efficiently.
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