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An All-In-One Helpdesk Tool Built for eCommerce Sellers
Manage all your customer support from one place! Send personalized automated answers to customer queries, increase your support team’s efficiency, and upgrade your customer’s shopping experience.
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We’ve combined all the help desk tools you need into one platform.
Integrations
Complete integration with 12+ of the internet’s leading marketplaces, webstores, communication services, and social media platforms.
Automations
A variety of built-in customizable automations to streamline your team’s workflow and enable them to work more efficiently.
Feedbacks
Automated feedback reminders and alerts to help you ensure that you get great reviews, no matter where you’re selling!
Collision Detection
Built-in collision detection ensures better, more efficient service by preventing overlap between support tickets.
Auto Translation
Offer your international buyers the same high level of service with auto-translation of tickets in foreign languages.
SLA Timers
Improve your customer service and keep tabs on every team member’s response times with built-in SLA timers.
Disputes
Handle disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into additional platforms.
Email Templates
Smart customizable email templates with built-in support for tags enable you to tailor your messages and replies to each customer.
Internal Notes
Keep your support team up-to-date and establish a more organized workflow with internal notes and mentions in tickets.
All your support tickets – from all your sales and communication channels – in one place.
Connect all your channels
Link all your selling and communication channels to ReplyDesk and manage all your customer support tickets and messages from one place. Never miss a message again, and always be on top of all your tickets.
Get real-time insights
Get detailed insights into your support team’s performance in real time, so you can more easily pinpoint where there might be room for improvement. Plus, you’ll be able to automatically prioritize and route messages for maximum efficiency.
Reduce response times
With ReplyDesk, you’ll be able to respond to customers and resolve support tickets faster than ever before. Automate ticket routing and resolution, and ensure that each and every message is dealt with quickly and efficiently.
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Browse our 10+ integrations for fully integrated customer and order data.
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Fast-track customer support response times with ReplyDesk's automation tools.
- Automatically route and assign customer queries.
- Auto-respond to customer messages with tailored replies.
- Translate customer messages and replies automatically, and expand your business internationally without the need for multilingual agents.
- Answer customer questions with one click with fully customizable message and reply templates.
A Sneak Peek of What the ReplyDesk Multi-Channel eCommerce Helpdesk Looks Like
ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.
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Frequently Asked Questions:
We offer 10+ integrations and are always adding more marketplaces, selling channels and social media platforms to provide the most comprehensive eCommerce helpdesk solution possible. If we don’t have an integration available, you can still manage customer inquiries by integrating the email accounts where you receive those messages. You can check out our full list of integrations here.
Yes! All of your order data from any integrated marketplace can be viewed right within ReplyDesk. This saves you a great deal of time by giving you quick access to order information and allows you to automatically insert data like customer name and order number into your replies.
Nope, there's no limit. Our Helpdesk plans include unlimited tickets and orders.
We’ve combined all the help desk tools you need into one platform.
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Automated Review Request Tool
Automate your review requests and increase the number of positive reviews you receive with the help of personalized automatic feedback messages.
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Automated Customer Service Helpdesk
Send shipping updates, automate common replies, create smart custom service templates, and eliminate repetitive tasks with a selection of built-in automations.
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Multichannel Order Management Tool
Manage and fulfill orders across channels from one place. Handle returns, upload tracking, and even monitor shipments, all from one simple user-friendly interface.
Sign up now and get started!
Join ReplyDesk and take control of your inbox today.
No credit card required
Setup takes less than a minute
Getting started is 100% free!
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