An All-In-One Helpdesk Tool Built for eCommerce Sellers

Manage all your customer support from one place! Send personalized automated answers to customer queries, increase your support team’s efficiency, and upgrade your customer’s shopping experience.

Help Desk Tools

We’ve combined all the help desk tools you need into one platform.


Complete integration with 12+ of the internet’s leading marketplaces, webstores, communication services, and social media platforms.


A variety of built-in customizable automations to streamline your team’s workflow and enable them to work more efficiently.


Automated feedback reminders and alerts to help you ensure that you get great reviews, no matter where you’re selling!

Collision Detection

Built-in collision detection ensures better, more efficient service by preventing overlap between support tickets.

Auto Translation

Offer your international buyers the same high level of service with auto-translation of tickets in foreign languages.

SLA Timers

Improve your customer service and keep tabs on every team member’s response times with built-in SLA timers.


Handle disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into additional platforms.

Email Templates

Smart customizable email templates with built-in support for tags enable you to tailor your messages and replies to each customer.

Internal Notes

Keep your support team up-to-date and establish a more organized workflow with internal notes and mentions in tickets.

All your support tickets – from all your sales and communication channels – in one place.

Connect all your channels
Link all your selling and communication channels to ReplyDesk and manage all your customer support tickets and messages from one place. Never miss a message again, and always be on top of all your tickets.

Get real-time insights
Get detailed insights into your support team’s performance in real time, so you can more easily pinpoint where there might be room for improvement. Plus, you’ll be able to automatically prioritize and route messages for maximum efficiency.

Reduce response times
With ReplyDesk, you’ll be able to respond to customers and resolve support tickets faster than ever before. Automate ticket routing and resolution, and ensure that each and every message is dealt with quickly and efficiently.

customer service tools

Browse our 10+ integrations for fully integrated customer and order data.

Helpdesk for AmazonHelpdesk for eBayHelpdesk for ShopifyHelpdesk for EtsyHelpdesk for Instagram
Customer support tools

Fast-track customer support response times with ReplyDesk's automation tools.

  • Automatically route and assign customer queries.
  • Auto-respond to customer messages with tailored replies.
  • Translate customer messages and replies automatically, and expand your business internationally without the need for multilingual agents.
  • Answer customer questions with one click with fully customizable message and reply templates.

A Sneak Peek of What the ReplyDesk Multi-Channel eCommerce Helpdesk Looks Like

ReplyDesk consolidates data from 10+ of the internet's leading marketplaces, webstores, communications platforms, and social media channels, and gives you access to complete end-to-end order data and customer tickets with a single click.

Help desk software tools

Frequently Asked Questions:

How many integrations, marketplaces, and eCommerce selling channels do you offer?

We offer 10+ integrations and are always adding more marketplaces, selling channels and social media platforms to provide the most comprehensive eCommerce helpdesk solution possible. If we don’t have an integration available, you can still manage customer inquiries by integrating the email accounts where you receive those messages. You can check out our full list of integrations here.

Can I see order data when I'm looking at customer messages?

Yes! All of your order data from any integrated marketplace can be viewed right within ReplyDesk. This saves you a great deal of time by giving you quick access to order information and allows you to automatically insert data like customer name and order number into your replies.

Is there a limit on the number of tickets or orders?

Nope, there's no limit. Our Helpdesk plans include unlimited tickets and orders.

Sign up now and get started!

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