Manage all your customer support from one place! Send personalized automated answers to customer queries, increase your support team’s efficiency, and upgrade your customer’s shopping experience.
Complete integration with 12+ of the internet’s leading marketplaces, webstores, communication services, and social media platforms.
A variety of built-in customizable automations to streamline your team’s workflow and enable them to work more efficiently.
Automated feedback reminders and alerts to help you ensure that you get great reviews, no matter where you’re selling!
Built-in collision detection ensures better, more efficient service by preventing overlap between support tickets.
Offer your international buyers the same high level of service with auto-translation of tickets in foreign languages.
Improve your customer service and keep tabs on every team member’s response times with built-in SLA timers.
Handle disputes, return requests, and order refunds directly through ReplyDesk, and without having to log into additional platforms.
Smart customizable email templates with built-in support for tags enable you to tailor your messages and replies to each customer.
Keep your support team up-to-date and establish a more organized workflow with internal notes and mentions in tickets.
Connect all your channels
Link all your selling and communication channels to ReplyDesk and manage all your customer support tickets and messages from one place. Never miss a message again, and always be on top of all your tickets.
Get real-time insights
Get detailed insights into your support team’s performance in real time, so you can more easily pinpoint where there might be room for improvement. Plus, you’ll be able to automatically prioritize and route messages for maximum efficiency.
Reduce response times
With ReplyDesk, you’ll be able to respond to customers and resolve support tickets faster than ever before. Automate ticket routing and resolution, and ensure that each and every message is dealt with quickly and efficiently.
- Automatically route and assign customer queries.
- Auto-respond to customer messages with tailored replies.
- Translate customer messages and replies automatically, and expand your business internationally without the need for multilingual agents.
- Answer customer questions with one click with fully customizable message and reply templates.
Automate your review requests and increase the number of positive reviews you receive with the help of personalized automatic feedback messages.
Send shipping updates, automate common replies, create smart custom service templates, and eliminate repetitive tasks with a selection of built-in automations.
Manage and fulfill orders across channels from one place. Handle returns, upload tracking, and even monitor shipments, all from one simple user-friendly interface.