Achieve A More Effective Workflow with Automated Help Desk

Send shipping updates, automate emails with custom templates, and eliminate repetitive tasks with powerful built-in customer service help desk automation tools.

Automated customer service

What our sellers have to say about ReplyDesk automated help desk.

ReplyDesk help desk has helped us really streamline our customer support operations, thereby reducing our overall response times and enabling us to really bring our customer service to the next level. But the best part is the wonderful team behind ReplyDesk, who’ve been super responsive to all our questions from day one. Overall, highly recommended!

John Hamilton
CMO, ListingArena

One customer support tool for all your eCommerce channels

Browse our 10+ integrations for fully integrated customer and order data.

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ReplyDesk helps you work smarter, not harder

  • Automatically route and assign customer queries.
  • Custom rule-based automations for hands-off support.
  • Built-in auto-matching between support tickets and order details.
  • Customizable email templates to streamline messages and replies.
  • Automatic ticket routing to the correct support agent.
Automated ticketing system
Automated help desk

Improve your team’s productivity and response time

  • Auto-responder enables you to provide high-quality replies to customer queries faster than ever before.
  • Automatic translation helps you better communicate with your international customers.
  • Customizable auto-messaging enables you to send personalized, tailored messages automatically.

More effective workload management for a better workflow

  • Collision detection prevents your team from working on the same tickets, so you can avoid mistakes and save time.
  • Team mentions with internal notes ensure that all your customer support agents are up to date, 100% of the time.
  • Smart spam filtering automatically trashes irrelevant conversations to keep your support inbox clutter-free.
Automate customer support
Customer support automation

Improve your business’ reputation by providing excellent customer service

  • Auto feedback reminders - request product and seller reviews only from satisfied customers, in full compliance with business and/or selling channel policies.
  • Agent and workflow insights - stay on top of key customer support trends so you can make informed decisions regarding products, platforms, and agent performance.

Join 1,000+ Online Sellers Offering Exceptional eCommerce Support

Customer service automation

Frequently Asked Questions:

Which parts of my customer support can I automate with ReplyDesk?

You can automate customer support in a number of ways with ReplyDesk. You can set up auto-responders to reply to messages immediately, set up auto-messages to send shipping information or updates to customers, and use canned responses to quickly reply to common questions. You can assign messages to team members, create support ticket workflows, and use our smart automation rules to automate tasks like order follow-ups. Plus, you can use email templates to create standard responses to save even more time.

Can I send auto-responds using ReplyDesk?

Yes, you can! You can set up auto-responders for when you're away or unavailable to reply to messages immediately. You can also set up auto-responders to send shipping information or updates to customers.

What are automation rules and how do I use them?

Automation rules are a great way to automate tasks in ReplyDesk. You can use automation rules to automatically assign messages to team members, send shipping information or updates to customers, follow up on support tickets, and more. Automation rules are based on conditions that you specify, so you can be sure that the tasks are being done exactly the way you want them to be done.

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